COLOURFUL T-SHIRTS, CLOTHING & GIFTS INSPIRED BY JAPAN - WORLDWIDE SHIPPING
Orders despatched every day | EU customers please click here

Delivery, Returns and Payment

Orders despatched every day.

Delivery

All orders are despatched from the UK within 1 working day.

UK

  • Only £3 for your entire order.
  • Most items are sent by Royal Mail First Class, which usually takes 1-2 working days.
  • Free delivery for orders over £40.

EU

If you’re in the EU, please order on Etsy to avoid delays and extra customs charges due to new EU tax rules that started in 2021. Full details here…

USA

  • Shipping is calculated at checkout based on size/weight.
  • Rates start at £5.50 for one dress or up to two t-shirts.
  • Orders are sent by Airmail (Royal Mail International Standard) which takes 2-3 weeks.
  • Cakes with Faces is not responsible for any customs or import charges.
  • Economy shipping is available at checkout for larger parcels with a slower service (up to 6 weeks – although it’s often quicker and has been known to arrive in less than 2 weeks).
  • Express delivery is available with UPS (4 working days). Contact us to arrange this.

To check the price: Add items to your basket, go to checkout, select your country and click “Calculate”. You can do this before entering any personal details.

All Other Countries

  • Shipping is £4.50 for one item. Additional items are £1 extra.
  • Items are sent by Airmail (Royal Mail International Standard), which takes 1-3 weeks depending on area.
  • Cakes with Faces is not responsible for any customs or import charges.

Buying a Gift?

To add a special message for someone, just leave a note at checkout. All items are sent without prices.


Recycling

Recyclable Packaging

We’ve switched to recyclable cardboard mailing boxes! It costs us more but I believe it’s important for the environment. More details in my blog post.

Some orders may arrive in plastic mailing bags until stocks are used up (it’d be more of a waste not to use them!). These can be recycled at supermarkets where plastic bags are collected.

Any bubblewrap, air pockets or filler packaging is re-used from deliveries I’ve received. Re-using is the best form of recycling!


Payment

There are two options for payment:

Credit/debit card

Card payments are securely handled by Stripe. You can pay by Visa, Mastercard or Amercian Express. It’s completely secure and Cakes with Faces has no access to your card details.

Paypal

Payment is handled securely by Paypal. Cakes with Faces has no access to your card details.

  • Pay with your Paypal account, using your account balance or saved card details.
  • If you don’t have a Paypal account, you can use a credit/debit card. Click the grey “Checkout as guest” option at the bottom of the Paypal log-in screen. There’s no obligation to create an account with Paypal if you don’t want to.

If you have any queries please get in touch.


Sizing

  • Measurements are available in the size guide.
  • If you’re still not sure or need more measurements, just get in touch!

Ordered the wrong size? As long as it’s still in original condition you can send it back and exchange for a different size. Contact [email protected] for details.


Returns & Exchanges

huge amount of thought and effort goes into Cakes with Faces’ products and designs, and we hope you love everything you order.

If you order the wrong size, as long as the item’s still in original condition you can send it back and exchange for a different size. You’ll need to pay for the return shipping. Customers in the USA will also need to pay for shipping for the replacement, due to the high cost of Airmail to the USA. Contact us for details.

Your items will be packed carefully to keep them safe during delivery, and we cannot be responsible for any damage that occurs to them after posting. If your order arrives damaged, please contact us as soon as possible with a photo showing the damage and packaging.

If there’s a problem with your item, contact [email protected] as soon as possible. Items cannot be replaced if damage is caused by wear and tear or washing incorrectly. To qualify for a replacement, you must contact us within two weeks of purchase (this can be extended for Christmas presents).


Garment Care

  • To keep your clothing looking brand new for longer, wash inside out at low temperature.
  • Follow any washing instructions on the label.
  • Do not iron the print.
  • Dresses and leggings should not be ironed (they’re made of comfy, stretchy material that doesn’t get creased).