During the current situation with COVID-19, orders are still being despatched every day, with minimal contact and no queuing at the Post Office.
In some cases, international orders may take slightly longer than usual, so please allow extra time for your order to arrive.
If you’re ordering a gift for someone, just add a note at checkout saying who it’s for and a special message will be included for them. All items are sent without prices.
UK delivery is only £2.50 for your entire order.
All orders are despatched quickly within 1 working day. They’re sent by Royal Mail First Class, which takes 1-2 days. Usually orders arrive the day after they’re despatched.
Delivery is free for UK orders over £40.
Delivery is calculated at checkout depending on the size/weight of the parcel. Rates start from £5.50 for one t-shirt or dress. Economy options are available for larger parcels using a slower delivery service. Full details here…
Shipping to all other countries outside the UK is £4.50 for one item. Each additional item is £1 extra. To check how much delivery will be, add items to your basket, go to checkout, select your country and click “Calculate”.
Worldwide delivery is by Airmail (Royal Mail International Standard). This takes 3-5 working days to Europe, and 5-7 working days to the rest of the world.
We ship to all countries worldwide. Cakes with Faces is not responsible for any customs charges that may be applied.
Buying a Gift?
If you’d like a special message, just add a note at checkout! All items are sent without prices.
We’ve recently switched to recyclable mailing boxes. It costs more but I believe it’s important for the environment. Orders for hoodies and cushions may still be sent in plastic mailing bags until stocks are used up (it’d be more of a waste not to use them!). However they can be recycled at supermarkets where plastic bags are collected. Everyone should do what they can! More details in my blog post.
There are two options for payment:
Card payments are securely handled by Stripe. You can pay by Visa, Mastercard or Amercian Express. It’s completely secure and Cakes with Faces has no access to your card details.
Payment is handled securely by Paypal. Cakes with Faces has no access to your card details.
- Pay with your Paypal account, using your account balance or saved card details.
- If you don’t have a Paypal account, click the grey “Checkout as guest” option at the bottom of the Paypal log-in screen. You can then use your credit or debit card. There’s no obligation to create an account with Paypal if you don’t want to.
If you have any queries please get in touch.
Ordered the wrong size? As long as the item’s still in original condition you can send it back and exchange for a different size. Contact us at [email protected] for details.
A lot of love and effort goes into our products and we hope you love everything you order from Cakes with Faces.
If you order the wrong size, as long as the item’s still in original condition you can send it back and exchange for a different size. You’ll need to pay for the return shipping. Customers in the USA will also need to pay for shipping for the replacement, due to the high cost of Airmail to the USA. Contact us for details.
Your items will be packed carefully to keep them safe during delivery, and we cannot be responsible for any damage that occurs to them after posting.
For hygiene reasons, earrings cannot be returned.
To keep your t-shirts looking brand new for longer, wash your t-shirts inside out at low temperature. Do not iron the print. Dresses and leggings should not be ironed (they’re made of comfy, stretchy material that doesn’t get creased).
If there’s a problem with your item, contact [email protected] as soon as possible. Items cannot be replaced if damage is caused by wear and tear or washing incorrectly. To qualify for a replacement, you must contact us within two weeks of purchase.